Refund Policy

A legal disclaimer

RETURN POLICY
Thank you for your business.  We hope that you are happy with your purchase.  However, if you are not completely satisfied for any reason you may return to us for a full refund or exchange.  Please see below for more information in regards to our return policy.
 
RETURNS
All items must be post marked within (7) days of the purchase date.  All return items must be in a new and unused condition with all original tags and labels.
 
RETURN PROCESS
To return an item place the item securely in its original packaging and mail your return to the following address.
 
FERRONHEIT
Attn:  Returns
6235 MAIN ST. STUDIO 1010
FRISCO, TX 75034
United States
 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange.  Please allow at least (10) days from the receipt of your item to process your exchange.  We will notify by you email when your return has been processed.  
 
EXCEPTIONS
The following items can not be exchanged:
* Any items that have been used, worn or damaged can not be returned.
For defective or damaged products please contact us at the customer service email below to arrange a refund or exchange.  
*Sale items are FINAL SALE and can not be returned.
QUESTIONS:
If you have any questions concerning our return policy please contact us at ferron@ferronheit.com